of Damaged, Defective or Incorrect Items
If the item was damaged in transit or is defective in any way………………..
If you take delivery of a package from Christian Resources for Life and the contents have been damaged in transit, please contact us as soon as possible. If the item proves to be faulty within a reasonable period of time, or if you need advice, please don't hesitate to contact us. In most cases we will arrange for a replacement to be sent, with a post paid envelope to return the faulty item. If you wish a refund, simply let us know and we will arrange for this after the item has been returned.
If we sent you an item you did not order (an "incorrect" item)…………
As soon as you find out we have sent you an incorrect item please contact us, and we will replace it as soon as possible. We will send you a post paid envelope to return the incorrect item.
If you have changed your mind……….
Then that is no problem at all. Please just return the item within 30 days of receipt to us in it's original condition, with a copy of the original receipt etc, and let us know whether you would like a refund or exchange for another item. (see below)
Your Statutory Rights
By law, customers in the European union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. To cancel your purchase within the seven-working-day cooling-off period, please return the books to Christian Resources for Life giving the reason for the return. Please package the relevant item(s) securely and send it to us so that we receive it within seven working days of the day after the date that the item was delivered to you.
For your protection, we recommend that you use a recorded-delivery service.
Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. If you wish, we can arrange for collection of the item from your residence at your cost.
As soon as we receive the returned item(s) on your cancelled order, we will refund the relevant part of the purchase price for that item. If the item was incorrect, faulty or defective, we will also refund postage charge you have paid.